All order cancellations will be handled as per our Standard Cancellation Policy.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Cash payment mode orders will be cancelled for non-receipt of cash within 48 hours from the time of placing the order.
If you cancel your order before your product has shipped, we will refund the entire amount With in next 2 working days
If the cancellation is after your product has shipped, you can do one of the following:
In order to get a defective item replaced, contact Customer Care via Contact Us within 3 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.
We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, PINACALEXIM shall not be entitled to any return/refund.
With an ambition to serve the medical and diagnostics field, we began our journey in 2017. First 3 Years, we have strengthened our resolve and our harmonized endeavours have helped us carve a niche As India’s leading exporters of surgical goods & Equipment.